FAQs

PLEASE MAKE SURE YOU ALWAYS BACK UP YOUR DOCUMENTS, DOWNLOADS, MUSIC, VIDEOS, AND FILES TO GOOGLE DRIVE, DROPBOX, ONE DRIVE, A FLASH DRIVE, OR AN EXTERNAL HARD DRIVE.  THANK YOU SO MUCH.

I don't know much about Windows 10

Here is a video that may help you set up your Windows 10 computer

https://www.youtube.com/watch?v=BT1Mz_TRXvQ 

How do I just log off in Windows 10?

To just log off and not shut down or restart, click on the Windows Start box.  At the very top, left-hand corner, you should see your name.  Click on your name, and a drop down menu pops up.  Click on Sign Out.

You can also use Ctrl-Alt-Del and click on Sign Out.

Fn-F8 won't work. My projector can't find my computer.

If Function-F8 won’t work, click on Start – Settings – System – Display.  Where it says “Multiple Displays”, please choose DUPLICATE.  Wait for a moment (if you have your projector on) and it will find it.  If it still doesn’t find it, check your Input on your projector.  Make sure it is on RGB.

My projected screen is small, but my laptop settings are fine.

There should be an “Aspect” button on your projector remote.  Change the aspect to the size you want by pushing the aspect button until you are happy with the projection size.

Printing a .pdf file in Windows 10

Adobe Reader is not the default app to open a .pdf document in Windows 10.  It just so happens to be the Edge browser.

If you need to print a .pdf document:

  1. Save the document
  2. Find the document and right click on it
  3. Click on “Open With”
  4. Do NOT click on Adobe Reader at this point
  5. Click on “Choose Another App”
  6. Then, choose Adobe Reader
  7. Also, check mark the box that says, “Always use this app to open .pdf  files” and OK.

How do I submit a Helpdesk Ticket?

  1.  Go to the District’s Home Page.
  2. On the left-hand side of the page, under “Site Shortcuts”, you will see a drop-down menu.
  3. Scroll to Technology Helpdesk and click on “Go”.
  4. Use your EMAIL USERNAME AND PASSWORD to log in to the Helpdesk.
  5. Once logged in, click on “Submit Ticket” and fill in all of the areas, except the Asset Tag.  If all of the areas are not filled in, the ticket will not be submitted.  (Name, email, and date should already be completed if you logged in correctly).
  6. When finished typing, click on “Submit”.  You only need to click on Submit ONE TIME.  It may take a while, but you will receive a confirmation screen when it has been submitted.  You will also receive a confirmation email.

How do I view my ticket and/or respond to a question directed to me by a Technician?

  1.  Log into the Technology Helpdesk (see above for instructions).
  2. Click on “View Tickets” from the menu on the left-hand side of your screen.
  3. Click on your ticket and it will open up.  If you need to answer a question that a Technician asked of you, simply type your response in the “Response” section and click on “Submit Response” when you are finished.

I turned on my laptop, but the screen is black, blue, or says I have no boot disk?

On a Dell laptop, you can push Function (Fn) and F8 together and switch from “Duplicate” “Extend”, etc.  Make sure you are on Duplicate and his enter.  If that doesn’t work or you got the no boot disk found message, hold down the power button until all lights are off (usually about 10 seconds).  This is a manual or hard shut down.  Wait a few seconds, and try turning it on again.  If you are still having problems booting up, please submit a Helpdesk ticket.  Helpdesk tickets can be submitted from iPads. 

I have a student, or students, who cannot log on to the Network.

Please submit a Helpdesk Ticket as soon as you realize that someone cannot log on.  New students’ accounts aren’t always automatically created.  Students who have left and returned don’t have an enabled account automatically.  And, other students just need to have their account checked (i.e. very long names or hyphenated last names).

When submitting your ticket, PLEASE include the student’s name and Student ID number.  Thank you.

I cannot log into the Employee Portal.

Sorry, but the Technology Department cannot do anything about the Employee Portal.  Please call Payroll, Renee Sayles, ext. 1014, and she will help you.


I am locked out of CSIU

If you’ve tried to log in to CSIU too many times, it will lock you out.  You must submit a Helpdesk Ticket to have Eric unlock your account.


How can I access AESOP online?

You can access AESOP on the District home page, “Site Shortcuts” drop down menu on the left hand side.  Click on AESOP and then click on “GO”.


The screen on a student's computer is sideways or upside down.

First, you must log on to the computer, which is always fun when the screen is not upright. Once you have logged in, you must hit the keys: Ctrl-Alt- and the arrow key up or down or sideways (depending on which way you want to move the screen) until the screen is upright again.


I'm not getting any sound from my laptop to my speakers.

Be sure that the audio cord is plugged into the Headphones jack on your laptop and NOT the microphone jack.  Also, check that your laptop’s mute is not turned on. If this does not correct your problem, please submit a Technology Helpdesk Ticket.


Smart Board does nothing when I touch it or when writing on Smart Board, it does not line up correctly.

In your “system tray” (lower right-hand corner of your screen), there should be a circular icon for your Smart Board.  Click on that, then click on “Orient”, which will guide you through the steps to align your board. If that does not help, please submit a Tech Ticket.


Getting an airflow message on my projector and/or my projector just shut down and won't power back up.

If you get an airflow message from your projector, it means that it is not getting any air because the filter is too dirty.  PLEASE submit a tech ticket right away to get your filter cleaned.  If you ignore the message, your projector will overheat and will simply shut down and not turn back on.


A message has appeared on my screen that I have viruses and I need to remove the viruses. What do I do?

If a virus message pops up on your screen while you are accessing the Internet, please contact the Technology Department immediately. It needs to be addressed right away.  DO NOT WAIT! We may have to re-image your laptop and, if that is the case, you will lose anything you have on your hard drive.  (Please Note:t you should always back up your hard drive.)

Click here to view the FBI report on Scareware.


I would like to reserve a computer lab for a certain date and time(s). What is the correct procedure?

For High School/Middle School

  1. To reserve a computer lab for your class, make sure you are logged in to the LTSD web site.
  2. Go to the school site (high school, middle school, or Schick) where you want to reserve a computer lab.  Click on the “Resources” Tab and then click on “Computer Labs” from the drop-down menu.
  3. On the left-hand side of the page, you will see a listing of computer labs.  Click on each one to see the date(s) and time(s) available.
  4. Send an e-mail to the person noted to request your date and time.

For Schick

  1. Click on the Resources drive and go to the folder called “SE Computer Lab Schedules”.
  2. Click on either the North or the South Lab and fill in the times that you would like to reserve for your class.
  3. Please save and close the file immediately, as other people may be trying to access it also.


I will need a mobile projector set up in a room for a meeting or assembly.

If you want to reserve a mobile cart for a meeting or assembly, simply submit a tech ticket indicating the date and time of the meeting or assembly, the room where it will be held, and if you require network access and/or speakers for sound.


How do I copy my Documents/Files from my hard drive to my server space?

In Windows 10, go to Start – File Explorer – “This PC” (located in the column on the left), then double click on “OS (C:)”, then “Users”, and find the folder with your name on it (lastname.firstname).  Double-click on your folder.  There you will find all of your hard drive folders.  Ctrl-Click on each folder that you’d like to back up (Documents is very important), then click on Ctrl-C to copy.

Go back to “This PC” and then double-click on the drive that has your name on it “lastname.firstname” (user space, Z or G) drive.  Once you are on your server space, you can Cntrl-V to paste all of your files that you just copied.  I always suggest backing up to a flash drive or external hard drive as well.  You can’t be too safe.


How do I copy my files back to my hard drive from my server space?

In Windows 10, go to your server space via “Start” “File Explorer” “This PC” and find your server space (lastname.firstname).  Cntrl-Click on all of the files that you want to copy back down to your hard drive.  Ctrl-C to copy all of the folders.  Then, back to “This PC”, “OS (C:)”, “Users”, and the folder with your name on it.  Ctrl-V to paste the files that you just copied to your hard drive.

If you have any questions or are not sure, please submit a ticket, and we would be glad to help you in this process.