iPad Support

  • Each iPad is ordered with the AppleCare+ as standardized by the district. The support component of AppleCare+ begins after your product’s complimentary support period ends and extends it to 2 years. The Apple One Year Limited Warranty includes service coverage, and AppleCare+ extends the service coverage to 24 months from the purchase date of you Apple product, and allows up to two incidents of accidental damage from handling, each subject to a $49 service fee.
  • iPads purchased and assigned to the schools are placed in the school’s Destiny Library system.
  • Repairs (All repair requests for iPads should try the four steps below:)
  1. Reset your network connection:   If you can’t connect to websites or Apple’s App or other stores, tap the Settings icon on your Home screen, and then tap General→Reset→Reset→Network Settings, which often cures network connectivity issues.
  2. Restart your iPad:  Press and hold the Sleep/Wake button, and then slide the red slider to turn it off. Wait a few seconds. Press the Sleep/Wake button to turn on the iPad again.
  3. Reset your iPad:  Press and hold the Sleep/Wake button while you press and hold the Home button at the same time. This forces your iPad to restart. Ignore the Slide to Power Off slider when it appears; continue to hold down both buttons until you see the Apple logo in the middle of the screen.
  4. Reset iPad settings:  Tap the Settings icon on your Home screen, and then tap General→Reset→Reset All Settings. Resetting iPad settings won’t erase your data, but you’ll probably have to redo some settings afterwards.

If these steps do not help, try the Apple iPad Support page.  In the event that the problem is with the Apple TV, try this support page