PLEASE MAKE SURE YOU ALWAYS BACK UP YOUR DOCUMENTS, DOWNLOADS, MUSIC, VIDEOS, AND FILES TO GOOGLE DRIVE, DROPBOX, ONE DRIVE, A FLASH DRIVE, OR AN EXTERNAL HARD DRIVE. THANK YOU SO MUCH.
I don't know much about Windows 10 Here is a video that may help you set up your Windows 10 computer
How do I just log off in Windows 10? To just log off and not shut down or restart, click on the Windows Start box. At the very top, left-hand corner, you should see your name. Click on your name, and a drop down menu pops up. Click on Sign Out. You can also use Ctrl-Alt-Del and click on Sign Out. Fn-F8 won't work. My projector can't find my computer. If Function-F8 won’t work, click on Start – Settings – System – Display. Where it says “Multiple Displays”, please choose DUPLICATE. Wait for a moment (if you have your projector on) and it will find it. If it still doesn’t find it, check your Input on your projector. Make sure it is on RGB. My projected screen is small, but my laptop settings are fine. There should be an “Aspect” button on your projector remote. Change the aspect to the size you want by pushing the aspect button until you are happy with the projection size. Printing a .pdf file in Windows 10 Adobe Reader is not the default app to open a .pdf document in Windows 10. It just so happens to be the Edge browser. If you need to print a .pdf document: How do I submit a Helpdesk Ticket? How do I view my ticket and/or respond to a question directed to me by a Technician? I turned on my laptop, but the screen is black, blue, or says I have no boot disk? On a Dell laptop, you can push Function (Fn) and F8 together and switch from “Duplicate” “Extend”, etc. Make sure you are on Duplicate and his enter. If that doesn’t work or you got the no boot disk found message, hold down the power button until all lights are off (usually about 10 seconds). This is a manual or hard shut down. Wait a few seconds, and try turning it on again. If you are still having problems booting up, please submit a Helpdesk ticket. Helpdesk tickets can be submitted from iPads. I have a student, or students, who cannot log on to the Network. Please submit a Helpdesk Ticket as soon as you realize that someone cannot log on. New students’ accounts aren’t always automatically created. Students who have left and returned don’t have an enabled account automatically. And, other students just need to have their account checked (i.e. very long names or hyphenated last names). When submitting your ticket, PLEASE include the student’s name and Student ID number. Thank you. I cannot log into the Employee Portal. Sorry, but the Technology Department cannot do anything about the Employee Portal. Please call Payroll, Renee Sayles, ext. 1014, and she will help you. If you’ve tried to log in to CSIU too many times, it will lock you out. You must submit a Helpdesk Ticket to have Eric unlock your account. You can access AESOP on the District home page, “Site Shortcuts” drop down menu on the left hand side. Click on AESOP and then click on “GO”. First, you must log on to the computer, which is always fun when the screen is not upright. Once you have logged in, you must hit the keys: Ctrl-Alt- and the arrow key up or down or sideways (depending on which way you want to move the screen) until the screen is upright again. Be sure that the audio cord is plugged into the Headphones jack on your laptop and NOT the microphone jack. Also, check that your laptop’s mute is not turned on. If this does not correct your problem, please submit a Technology Helpdesk Ticket. In your “system tray” (lower right-hand corner of your screen), there should be a circular icon for your Smart Board. Click on that, then click on “Orient”, which will guide you through the steps to align your board. If that does not help, please submit a Tech Ticket. If you get an airflow message from your projector, it means that it is not getting any air because the filter is too dirty. PLEASE submit a tech ticket right away to get your filter cleaned. If you ignore the message, your projector will overheat and will simply shut down and not turn back on. If a virus message pops up on your screen while you are accessing the Internet, please contact the Technology Department immediately. It needs to be addressed right away. DO NOT WAIT! We may have to re-image your laptop and, if that is the case, you will lose anything you have on your hard drive. (Please Note:t you should always back up your hard drive.) Click here to view the FBI report on Scareware. For High School/Middle School For Schick If you want to reserve a mobile cart for a meeting or assembly, simply submit a tech ticket indicating the date and time of the meeting or assembly, the room where it will be held, and if you require network access and/or speakers for sound. In Windows 10, go to Start – File Explorer – “This PC” (located in the column on the left), then double click on “OS (C:)”, then “Users”, and find the folder with your name on it (lastname.firstname). Double-click on your folder. There you will find all of your hard drive folders. Ctrl-Click on each folder that you’d like to back up (Documents is very important), then click on Ctrl-C to copy. Go back to “This PC” and then double-click on the drive that has your name on it “lastname.firstname” (user space, Z or G) drive. Once you are on your server space, you can Cntrl-V to paste all of your files that you just copied. I always suggest backing up to a flash drive or external hard drive as well. You can’t be too safe. In Windows 10, go to your server space via “Start” “File Explorer” “This PC” and find your server space (lastname.firstname). Cntrl-Click on all of the files that you want to copy back down to your hard drive. Ctrl-C to copy all of the folders. Then, back to “This PC”, “OS (C:)”, “Users”, and the folder with your name on it. Ctrl-V to paste the files that you just copied to your hard drive. If you have any questions or are not sure, please submit a ticket, and we would be glad to help you in this process.
I am locked out of CSIU
How can I access AESOP online?
The screen on a student's computer is sideways or upside down.
I'm not getting any sound from my laptop to my speakers.
Smart Board does nothing when I touch it or when writing on Smart Board, it does not line up correctly.
Getting an airflow message on my projector and/or my projector just shut down and won't power back up.
A message has appeared on my screen that I have viruses and I need to remove the viruses. What do I do?
I would like to reserve a computer lab for a certain date and time(s). What is the correct procedure?
I will need a mobile projector set up in a room for a meeting or assembly.
How do I copy my Documents/Files from my hard drive to my server space?
How do I copy my files back to my hard drive from my server space?